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	If Disney Ran Your Hospital: 9 1/2 Things You Would Do Differently - Audio 2 CD Set - MP3 Format As spoken by the author Fred Lee. Quantity in Basket: None Price: $39.95 Shipping Weight: 1.25 pounds Please see below for additional product information.
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Title: If Disney Ran Your Hospital: 9 1/2 Things You Would Do Differently - Audio 2 CD Set MP3 Files
Author: Fred Lee

Format: 2 Audio CDs containing MP3 Files - CD Player must be MP3 compatible
Publisher: Second River Healthcare Press
Product Dimensions: 6.75" x 6.5" x 1.0"

Synopsis:

Like his all day seminars, in these audio CDs Fred Lee addresses the vexing reality that most of our approaches to patient satisfaction will not lead to patient loyalty. He takes aim at service excellence initiatives, quality and performance improvement efforts and patient satisfaction surveys, dispelling some of our most cherished beliefs about loyalty and leadership.

Biography:

Fred Lee has the unusual distinction of having been both a senior vice president of a major medical center and a cast member at Disney University. At Disney, he helped develop and facilitate Disney’s healthcare version of its 3-day seminar, Disney’s Approach to Quality Service, and a new seminar on Customer Loyalty.

With an insiders experience and a keen eye for cultural comparisons, he is author of a new healthcare best-seller, If Disney Ran Your Hospital: 9 1/2 Things You Would Do Differently, which has been awarded the 2005 Book of the Year from the American College of Healthcare Executives.

After his experience at Disney and the success of his book, he now travels the country speaking to hospital leaders about how to take a culture from good to great using unique ideas from Disney that are not common in the service industry.